If you are not 100% satisfied with your purchase, you are required to return the item, or items, to us within 14 working days of receipt of the goods. Postal charges for the return must be borne by the customer regardless of whether the item was originally shipped with free delivery. On receipt, the return will be processed and a refund will be issued, excluding any original postal charges, to the card used in the original transaction. The item must be unworn and in its original condition with tags and original packaging. All garments must be free of fragrance and cosmetic or other marks.
As a matter of hygiene refunds and exchanges are not available on underwear or any other intimate items unless they are deemed faulty.
Exchange of products will take 1-2 working days to process from receipt of the item. Once the exchange has been processed it will be shipped using a 'Next Day' delivery service and you will receive an e-mail notifying you of the same. Please note, if you were charged postage on your original purchase and you require an exchange, you may incur further postal charges.
Please allow 3-5 working days from receipt of a return for us to process a refund.
Once you have received our confirmation email, please allow 3-5 working days for the refund to be credited to your account. This is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card has expired) we will send a cheque to your billing address within 2 working days or contact you for the new expiry date).
Your statutory rights are not affected.